Accessibility Statement.

1. Scope and effective date

This Accessibility Statement (the "Statement") describes the accessibility commitments, conformance targets, and reporting procedures that apply to the Hydor Health public website at hydorhealth.com and to every public surface operated under that domain. The Statement is effective as of the date of last publication shown in the site footer and supersedes any prior accessibility document released under the same title.

The Statement covers the public corporate website, the partner and investor inquiry intake forms, the newsroom, the whitepaper download surfaces, and any other publicly addressable property at hydorhealth.com. Clinical surfaces (including Dr. Kai, the Hydor MIM clinician console, and similar deployed surfaces) are governed by deployment-specific accessibility documentation that incorporates the standards described here and that adds the modality-specific commitments required for clinical use.

Hydor Health reserves the right to update this Statement as the underlying standards evolve, as the public surface changes, and as audit findings are remediated. Material changes will be reflected in the published revision date and, where appropriate, summarized in the Trust Center.

2. Conformance commitment

Hydor Health commits the public website to conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level at launch. The commitment is verified through automated checks integrated into the continuous integration pipeline (every pull request blocks on the configured rule set) and through manual review at each release. A path to WCAG 2.2 AA conformance is published with a target of six months from launch, with quarterly progress reported through the Trust Center.

Section 508 of the Rehabilitation Act of 1973, as amended, applies to electronic and information technology procured by federal agencies. Hydor Health public properties conform to the Information and Communication Technology (ICT) Accessibility 508 Standards published by the U.S. Access Board, as further described in Section 4 below. Where a specific federal procurement requires a Voluntary Product Accessibility Template (VPAT) report, Hydor Health produces and maintains the VPAT on the cadence required by the procurement.

An independent third-party audit is performed on a quarterly cadence by an accessibility firm with demonstrated expertise in clinical and federal contexts. The audit covers the public website, the intake forms, and the major content templates. Findings are tracked in the accessibility backlog, prioritized against the published Service Level Objectives, and reported in the Trust Center.

3. Standards we hold

WCAG 2.1 AA is organized around four principles. The principles are Perceivable, Operable, Understandable, and Robust. Hydor Health applies each principle in design, in build, and in release verification.

Perceivable. Information and user interface components are presented in ways the user can perceive. Text alternatives are provided for non-text content. Media is captioned and described where applicable. Color is not the sole means of conveying information. Contrast ratios meet or exceed the AA thresholds set out in Section 5.

Operable. User interface components and navigation are operable. Every interactive component is reachable and usable through keyboard alone. Focus management is explicit and visible. Users have sufficient time to read and use content. Content is designed not to provoke seizures or vestibular reactions; reduced-motion preferences are honored.

Understandable. Information and the operation of the user interface are understandable. Language is identified. Navigation is consistent across pages. Input assistance is provided through clear labels, error identification, and recovery suggestions.

Robust. Content is interpretable by a wide variety of user agents, including assistive technology, and remains interpretable as user agents and assistive technologies evolve. Markup is valid, semantic, and uses ARIA only where native HTML does not suffice.

For the avoidance of doubt, this Statement uses the principle name "Robust" only as the literal name of the fourth WCAG principle, consistent with the WCAG specification. Elsewhere in this Statement the operating posture is described in plain terms.

4. Section 508 commitment

Hydor Health public properties conform to the ICT Accessibility 508 Standards published by the U.S. Access Board (36 C.F.R. Part 1194). The Section 508 commitment is the operational floor for federal engagement. It applies to the public website, to the partner intake surfaces, and to the platform surfaces deployed in federal contexts.

For federal procurement readiness, Hydor Health maintains a current VPAT in the most recent version published by the Information Technology Industry Council (ITI), covering the relevant WCAG 2.1 Level A and AA success criteria, the functional performance criteria, and the hardware and software requirements set out in the ICT Refresh. The VPAT is made available to federal program offices and contracting officers on request through accessibility@hydorhealth.com.

Where a federal deployment incorporates platform surfaces that go beyond the public website (for example, the Hydor MIM clinician console), Section 508 conformance is verified for that surface through the deployment-specific accessibility review described in the deployment addendum.

5. Features we ship

The public website is designed and built against a published checklist of accessibility features. The checklist is verified through automated and manual testing at each release.

Keyboard operability is supported across every interactive component. Every button, link, form control, menu, dialog, and custom widget can be reached and activated through keyboard alone. There are no keyboard traps. Tab order follows the visual reading order and is verified per page.

Visible focus styles are applied to every focusable component. The focus indicator meets the 3:1 contrast threshold against adjacent colors and is not removed by user-agent default styles. A skip link is present on every page and takes the user directly to the main content region.

Semantic HTML structures the document. Landmarks (header, navigation, main, complementary, footer) are present. Headings follow a meaningful outline. Lists, tables, and forms use the appropriate native elements with native semantics. ARIA roles, states, and properties are applied only where native HTML does not provide the required semantics.

Color contrast meets or exceeds 4.5:1 for body text and 3:1 for large text, user interface components, and graphical objects. The site palette is verified per surface against the AA thresholds. Captions and transcripts accompany every published video; for live audio or video that does not yet carry captions, see the Known Limitations section below.

Reduced-motion preferences are honored. Components that include animation respect the prefers-reduced-motion media query and present a static or significantly reduced alternative. Form errors are programmatically associated with the controls they describe, announced to assistive technology, and presented with concrete recovery guidance.

6. Assistive technology compatibility

The public website is tested against the latest two major versions of the following assistive technologies: NVDA on Windows, JAWS on Windows, VoiceOver on macOS, VoiceOver on iOS, TalkBack on Android, and Dragon NaturallySpeaking on Windows. Browser testing covers Chromium-based browsers (Chrome, Edge), Firefox, and WebKit-based browsers (Safari on macOS and iOS) across Windows, macOS, iOS, and Android.

A test matrix records the assistive technology, the browser, the operating system, and the page templates exercised at each release. The matrix is reviewed quarterly. Any combination that falls outside the matrix is documented and added to the planning backlog on a risk-prioritized basis.

Where a specific assistive technology surfaces a defect that cannot be remediated within the standard release cycle, a workaround is documented in the Known Limitations section below and a target remediation date is committed.

7. Known limitations

Hydor Health publishes a candid list of current accessibility gaps. The list is updated at each quarterly audit cycle and as findings are discovered.

Captions for embedded explainer videos. A small number of embedded explainer videos published before the launch of the captioning pipeline do not yet carry closed captions. Captioning is in progress and targeted for completion in the Q3 release. Transcripts are available on request through accessibility@hydorhealth.com.

Third-party embeds. A limited number of third-party embeds (for example, social media previews and certain partner widgets) inherit the accessibility characteristics of the upstream provider. Where the upstream provider fails a known criterion, Hydor Health either replaces the embed, isolates it behind an explicit user action, or documents the limitation and the planned remediation date.

PDFs and downloadable artifacts. Older PDF downloads in the newsroom and whitepaper sections may not meet the current PDF accessibility standard. New PDFs are produced to PDF/UA conformance. A remediation backlog is in progress for the legacy archive with a rolling target across Q3 and Q4.

8. Accessibility on the platform side

Accessibility is a first-class commitment on the platform side as well as on the public website. The Dr. Kai clinical surface supports sign language through the MyVoice modality as a primary input and output channel, not as an accessory. The surface accepts voice, sign, text, and structured input, and presents output in voice, text, captioned video, and high-contrast visual formats. Modality availability per deployment is documented in the deployment addendum.

The Hydor MIM clinician console is built to Section 508 conformance for federal deployments. Keyboard operability, screen-reader compatibility, color contrast, and reduced-motion support are verified for every clinician workflow before release into a federal environment. Clinical workflows that depend on voice or video input present accessible alternatives that meet the equivalent facilitation standard.

Accessibility findings raised in any deployment context feed back into the platform engineering backlog and into the public surface where applicable. The cross-surface review is the responsibility of the accessibility lead working with the Office of the CIO.

9. Testing methodology

Automated testing runs in continuous integration on every pull request and on a nightly schedule against the production manifest. The current tool set includes axe-core (through the @axe-core/playwright integration), pa11y, and Lighthouse accessibility audits. The rule set is configured to fail the build on any violation at the Critical or Serious severity. Findings at lower severities are tracked in the backlog.

Manual testing is performed at each release. The manual test plan covers screen-reader exercise of every page template, keyboard-only exercise of every interactive flow, zoom and reflow exercise at 200% and 400%, and high-contrast and dark-mode exercise across the supported browsers. Findings are recorded in the release ticket and tracked to closure.

External audit is performed on a quarterly cadence by an independent firm of the caliber of Deque, Level Access, or Tetralogical. The audit covers the public website, the intake forms, and the major content templates. The audit report is summarized in the Trust Center, with the full report available to vetted counterparties under non-disclosure on request.

10. Reporting an accessibility issue

Hydor Health welcomes reports of accessibility issues. Reports should be sent to accessibility@hydorhealth.com with sufficient information for the team to reproduce the issue. Helpful detail includes the URL, the browser, the assistive technology and version (if any), the steps taken, the expected behavior, and the observed behavior.

Hydor Health acknowledges receipt within five business days. A triage outcome is communicated within ten business days. Remediation timelines are committed against the severity tier: Critical and Serious findings are targeted for resolution within thirty calendar days; Moderate findings within ninety calendar days; Minor findings on the next quarterly release cycle. Where a workaround can be offered before the fix lands, the workaround is communicated in the triage response.

Reporters who require an alternative communication channel may request one in the initial report. Hydor Health offers telephone callback, video relay, and written-only communication as needed. Postal correspondence may be addressed to Hydor Health, Attention: Accessibility Lead, Houston, Texas, United States of America.

11. Formal complaint

If a response from accessibility@hydorhealth.com does not resolve the issue, the reporter may file a formal complaint. For matters touching a federal engagement or a Section 508 obligation, complaints may be filed with the U.S. Access Board and with the federal agency that hosts the relevant deployment.

Residents of the State of Texas may file a complaint with the Office of the Texas Attorney General for matters under the Americans with Disabilities Act (ADA) where applicable. Residents of other states may file with the relevant state attorney general or with the U.S. Department of Justice, Civil Rights Division, where applicable. The availability of a complaint pathway does not waive any other right or remedy the reporter may have under law.

Hydor Health cooperates with regulators and oversight bodies in the resolution of accessibility complaints. Internal records relating to a complaint are retained for the period required by applicable law and made available to the reviewing body on appropriate request.

12. Updates to this statement

This Statement is reviewed at minimum annually and after every quarterly external audit cycle. Material changes are reflected in the published revision date shown in the site footer. Substantive policy changes are communicated through the Trust Center and, where appropriate, through the corporate newsroom.

A change log of substantive updates is retained internally and is available to vetted counterparties on request through accessibility@hydorhealth.com.

13. Contact and governing law

Contact for accessibility matters: accessibility@hydorhealth.com. Postal correspondence: Hydor Health, Attention: Accessibility Lead, Houston, Texas, United States of America. The accessibility lead reports into the Office of the CIO and presents quarterly to the Security Committee on the accessibility backlog and the external audit findings.

This Statement and any dispute arising out of or relating to it are governed by the laws of the State of Texas, United States of America, without regard to its conflict-of-laws principles. Federal law applies where preempted or where it otherwise governs, including the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and Section 508 of the Rehabilitation Act and their implementing regulations. The exclusive venue for any action arising out of or relating to this Statement is the state and federal courts located in Harris County, Texas, and the parties consent to the personal jurisdiction of those courts.